culb99 Terms & Conditions

1 Acceptance of Terms

By accessing the culb99 website, creating a culb99 account, using the culb99 Login portal, depositing funds, placing a bet, or participating in any game or promotional offer on the culb99 platform, you confirm that you have read these Terms and Conditions in their entirety, that you understand them, and that you agree to be bound by them. If you do not agree with any provision of these Terms and Conditions, you must immediately cease all use of the culb99 platform.

These Terms and Conditions apply to all players accessing culb99 from Bangladesh, including users accessing the platform via mobile devices on Grameenphone, Robi, Banglalink, and Teletalk networks. They apply regardless of the device, browser, or connection method used to access the culb99 platform.

2 Eligibility

To register and maintain an active account on the culb99 platform, you must satisfy all of the following eligibility conditions at all times:

• You are at least 18 years of age. culb99 enforces a strict 18+ policy and conducts age verification checks. Players must be 18 years or older to access any part of the culb99 platform, including the culb99 Casino section, sports betting markets, and all promotional offers.
• You are accessing the culb99 platform voluntarily and for your own personal entertainment.
• You are not acting as an agent on behalf of any third party, nor are you depositing or wagering funds that belong to any third party.
• You are not a current employee, contractor, affiliate, or immediate family member of a culb99 employee or contractor.
• You do not already hold another culb99 account that is active, suspended, or closed. culb99 strictly enforces a one-account-per-player policy.
• You are not self-excluded from the culb99 platform or subject to any active exclusion, restriction, or limitation imposed by culb99.

3 Account Registration and Security

To access the full range of culb99 services, you must register an account through the culb99 Login portal. During registration you are required to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address in Bangladesh, mobile number, and a valid email address.

You are solely responsible for maintaining the confidentiality of your culb99 Login credentials, including your username and password. You must not share your culb99 Login details with any other person. culb99 will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your credentials secure.

• You must notify culb99 immediately at [email protected] if you become aware of any unauthorised use of your culb99 account or any breach of security.
• You must not allow any third party to access or use your culb99 account on your behalf.
• culb99 reserves the right to suspend your account if unusual login activity is detected, pending your confirmation of identity.
• Account credentials must not be shared via social media, messaging applications, or any other channel. culb99 will never ask for your password via email, chat, or telephone.

culb99 may, at its absolute discretion, refuse to open an account, suspend an existing account, or close an account where it reasonably suspects a breach of these Terms and Conditions, fraudulent activity, or misrepresentation of eligibility criteria.

4 Deposits and Funding

culb99 accepts deposits denominated in Bangladeshi Taka (BDT) via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The minimum single deposit is ৳200. culb99 does not accept deposits via international credit cards, cryptocurrency wallets, or any payment method not listed on the culb99 platform at the time of deposit.

• Deposits made via bKash and Nagad are typically credited to the culb99 account balance within 60 seconds of confirmation by the payment provider.
• Bank transfer deposits may take up to 24 hours to be credited, subject to processing times of the relevant Bangladeshi bank.
• culb99 does not charge a fee for deposits. However, your payment provider may apply their own transaction charges, which are outside culb99's control.
• All deposit funds must originate from a payment account registered in the same name as the culb99 account holder. Third-party deposits are strictly prohibited.
• culb99 reserves the right to reverse a deposit and return funds to the originating payment method if it has reason to believe the deposit was made fraudulently or in breach of these terms.

5 Withdrawals

Players may request withdrawal of their available culb99 account balance at any time, subject to the conditions set out in this clause. The minimum single withdrawal amount is ৳500. Withdrawals are processed to the same payment method used for the most recent deposit to the culb99 account, where technically feasible.

• All withdrawals are subject to identity verification. culb99 may request supporting documents before processing a withdrawal, particularly where the withdrawal amount exceeds ৳10,000 or where the account has not previously completed full KYC (Know Your Customer) verification.
• Withdrawals of funds originating from a bonus award are subject to the wagering requirements applicable to that bonus. Bonus-derived funds cannot be withdrawn until the relevant wagering requirement has been satisfied in full.
• culb99 aims to process approved withdrawal requests within 24 hours. Bank transfer withdrawals may take up to 5 working days subject to the processing schedules of Bangladeshi banking institutions.
• culb99 reserves the right to delay or withhold a withdrawal pending investigation where fraudulent activity, bonus abuse, or a breach of these Terms and Conditions is suspected.
• culb99 does not charge a withdrawal processing fee for standard withdrawals via bKash, Nagad, or Rocket. Fees associated with bank transfer withdrawals are subject to the relevant bank's schedule of charges.

6 Bonuses and Promotional Offers

culb99 offers a range of bonuses and promotional offers to eligible players, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL season, Eid, Pohela Boishakh, and other occasions relevant to the Bangladesh calendar. All bonuses are subject to the specific terms published at the time of the offer, as well as the general bonus conditions set out in this clause.

• All culb99 bonuses are subject to a wagering requirement. The applicable wagering multiplier will be stated clearly on the bonus offer page. Unless stated otherwise, the standard wagering requirement is 20x the bonus amount.
• Bonuses are valid for a limited period from the date of award. Any bonus funds and associated winnings that have not met the wagering requirement before the expiry date will be forfeited automatically.
• culb99 reserves the right to modify, suspend, or withdraw any promotional offer at any time and without prior notice, provided that any bonus already awarded to a player's account will remain subject to the terms in effect at the time of award.
• Players who are found to be abusing the culb99 bonus system — including through the use of multiple accounts, systematic low-risk betting strategies designed to clear wagering requirements, or any other method inconsistent with fair recreational play — will have their bonus funds voided and may have their accounts permanently closed.
• Bonuses are non-transferable and have no cash value until all applicable wagering requirements have been completed.

7 Sports Betting Rules

The culb99 sports betting section covers cricket (including BPL, T20 internationals, IPL, and ICC tournaments), football, kabaddi, hockey, and other sports markets made available by culb99 from time to time. All bets placed on the culb99 platform are subject to the following rules.

• Bets are accepted only when a market is open. culb99 reserves the right to close or suspend a market at any time before the event commences or during in-play betting.
• Minimum and maximum bet amounts per market are displayed within the culb99 betting interface. culb99 may apply individual account limits based on betting history or risk assessment.
• In the event of a match being abandoned, postponed, or declared void by the relevant sporting authority, culb99 will settle bets in accordance with the specific rules for that sport and market, which are published in the culb99 help section.
• Errors in odds published by culb99 — including manifestly incorrect prices resulting from system or human error — may be voided. culb99 will notify affected players and return stakes to their account balance.
• culb99 uses real-time data feeds to settle in-play markets. In the rare event of a data feed error, culb99 reserves the right to correct settlement in line with the official result provided by the relevant governing body, including the ICC for cricket matches.
• Placing bets using non-public information, in co-ordination with other players, or in a manner consistent with match-fixing or spot-fixing is strictly prohibited and will result in account closure and forfeiture of all associated balances.

8 Casino Games

The culb99 Casino section includes slots, live dealer games, table games, and specialty titles provided by third-party game studios including Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt, and Spribe. All games on the culb99 platform use certified random number generators (RNGs) or, in the case of live dealer games, physical dealing equipment overseen by trained croupiers.

• The Return to Player (RTP) percentage for each culb99 slot title is set by the game provider and is not modified by culb99. RTP figures are typically published by the respective game studio.
• Players acknowledge that casino games are games of chance and that past results do not predict future outcomes. culb99 does not guarantee any outcome in any game.
• In the event of a technical malfunction or disconnection during a game round, the culb99 system will attempt to complete the round and record the outcome. If the round cannot be completed, the stake for that round will be returned to the player's account balance.
• culb99 is not responsible for third-party game software errors. Where a game provider acknowledges an error that affects culb99 players, culb99 will work with the provider to reach a fair resolution, which may include voiding affected rounds and returning stakes.

9 Prohibited Conduct

The following conduct is strictly prohibited on the culb99 platform. Violation of any of these prohibitions may result in immediate account suspension, permanent closure, forfeiture of account balance, and reporting to relevant authorities where applicable.

• Registering more than one culb99 account, whether using the same or different personal details.
• Providing false, incomplete, or misleading information during registration or at any subsequent verification stage.
• Using automated software, bots, scripts, or any other non-human means to interact with the culb99 platform, place bets, or influence game outcomes.
• Engaging in any form of money laundering, including depositing and withdrawing funds without genuine gaming activity.
• Exploiting errors, glitches, or vulnerabilities in the culb99 platform or any third-party game software for financial gain.
• Colluding with other players in any culb99 game or market, including live poker or other player-versus-player formats.
• Engaging in or facilitating match-fixing, spot-fixing, or any other form of sports integrity violation in connection with events available for betting on culb99.
• Accessing or attempting to access the culb99 platform using another player's culb99 Login credentials.
• Reverse engineering, decompiling, or otherwise attempting to extract the source code of any culb99 software or third-party game content.

10 Privacy and Data Protection

culb99 collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions by reference. By creating a culb99 account, you consent to the collection, processing, and storage of your personal data as described in the culb99 Privacy Policy.

culb99 does not sell personal data to third parties for marketing purposes. Personal data may be shared with payment processors (including bKash, Nagad, Rocket, and Upay), game providers, and regulatory authorities where required by law or necessary to provide the culb99 service. Full details of data handling practices are set out in the culb99 Privacy Policy.

11 Limitation of Liability

To the fullest extent permitted by applicable law, culb99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the culb99 platform, including but not limited to loss of profits, loss of data, loss of goodwill, or any other intangible losses.

culb99's total aggregate liability to any player in connection with their use of the culb99 platform shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim. Nothing in these Terms and Conditions shall operate to limit or exclude liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

12 Termination and Account Closure

You may close your culb99 account at any time by contacting culb99 support at [email protected]. Upon receipt of a valid closure request, culb99 will process any remaining withdrawable balance to your registered payment method within 5 working days, subject to completion of any applicable verification requirements.

culb99 may suspend or permanently close your account with immediate effect and without prior notice in any of the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or any conduct that may constitute a criminal offence.
• Provision of false or misleading information during registration or verification.
• A request by the account holder under a self-exclusion arrangement.
• Court order, regulatory directive, or other legal requirement.

Where an account is closed due to a breach by the player, culb99 reserves the right to forfeit any remaining balance. Where an account is closed for operational reasons unrelated to player misconduct, any withdrawable balance will be returned to the player.

13 Amendments to These Terms

culb99 reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material, culb99 will provide reasonable notice to registered players via the email address on their culb99 account or via a prominent notice on the culb99 platform.

Your continued use of the culb99 platform following the publication of any amended Terms and Conditions constitutes your acceptance of those amendments. If you do not accept the amended terms, you must cease using the culb99 platform and may request account closure in accordance with Clause 12.

The date of the most recent update to these Terms and Conditions is displayed at the top of this page. Players are encouraged to review these terms periodically to stay informed of any changes.

14 Governing Law and Dispute Resolution

These Terms and Conditions and all matters arising from your use of the culb99 platform shall be interpreted in accordance with principles of fairness and good faith. culb99 is committed to resolving all player disputes in a transparent and timely manner.

If you have a complaint or dispute regarding any aspect of the culb99 service, you should contact culb99 support at [email protected] in the first instance. culb99 aims to acknowledge all complaints within 24 hours and to provide a substantive response within 5 working days of receipt.

For disputes relating to the settlement of bets on cricket or other sports events, culb99's decision on the application of its betting rules shall be final, provided that such decision is made in good faith and in accordance with the published rules applicable to the relevant market at the time the bet was placed.