culb99 Responsible Gaming

Our Commitment to Responsible Gaming

culb99 is Bangladesh's trusted online casino and sports betting platform, and we take that responsibility seriously. Gambling on culb99 — whether that is playing slots, placing bets on BPL cricket, or enjoying live dealer tables — should always be an enjoyable leisure activity. culb99 is firmly committed to making sure it stays that way.

Our responsible gaming programme is built on four core principles: transparency, player empowerment, early intervention, and ongoing education. We provide clear information about the odds of winning, the nature of random outcomes in casino games, and the statistical reality that the house maintains an edge over time. Understanding these facts is the first step toward playing responsibly.

culb99 actively monitors playing patterns and may contact players whose behaviour suggests they could be at risk. This is not intended to be intrusive — it is a reflection of our genuine commitment to the wellbeing of every player on the culb99 platform, from Dhaka to Cox's Bazar.

18+ Age Restriction — Strictly Enforced

The culb99 platform is exclusively for adults aged 18 and above. This is not simply a legal formality — it is a genuine safeguard that culb99 enforces at every stage of the player journey. Players must be 18 years or older to create a culb99 account, to use the culb99 Login portal, to make any deposit in Bangladeshi Taka (BDT), and to access any game or betting market on the culb99 Casino platform.

Age verification is required as part of the Know Your Customer (KYC) process for all players who request a withdrawal. Players may be asked to provide a scanned copy of a valid national ID card, passport, or other government-issued document confirming that they are 18 or older. Any account found to belong to a person under the age of 18 will be closed immediately, all funds will be suspended pending investigation, and the data will be handled in accordance with the culb99 Privacy Policy.

Recognising the Warning Signs

Problem gambling can develop gradually and is often difficult to recognise in oneself. culb99 encourages all players to be aware of the following behavioural patterns, which may indicate that gambling is beginning to have a negative impact on your life:

• Spending more time or money on culb99 than you originally intended, session after session.
• Chasing losses — placing additional bets in an attempt to recover money you have already lost.
• Feeling anxious, irritable, or restless when you are not able to access culb99 or place a bet.
• Neglecting work, family, or social responsibilities because of time spent gambling on culb99.
• Borrowing money, taking out loans, or selling possessions to fund gambling activity.
• Lying to family members or close friends about the amount of time or money you spend on culb99.
• Using gambling on culb99 as a way to escape from personal stress, anxiety, depression, or other emotional difficulties.
• Finding it difficult to stop playing even when you want to, or after setting a personal limit that you then ignored.

If you recognise two or more of the above patterns in your own behaviour, we strongly encourage you to use the culb99 responsible gaming tools described in this page, and to reach out to our support team or a professional counselling service for guidance.

Self-Assessment: Is Your Gambling Under Control?

Answer the following questions honestly to get a clearer picture of your gambling habits. This is not a clinical diagnostic tool — it is intended to help you reflect on your own behaviour.

Player Protection Tools Available on culb99

All culb99 responsible gaming tools are available to every registered player at no cost. To activate any of these tools, log in via the culb99 Login portal, navigate to your account settings, and select the Responsible Gaming section. Alternatively, contact [email protected] and a member of the culb99 team will activate the tool on your behalf, typically within one business hour.

Deposit Limits in Detail

culb99 allows every player to set a deposit limit in Bangladeshi Taka (BDT) to control how much they spend on the platform. Deposit limits can be configured for daily, weekly, or monthly periods and apply to all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers.

When you set a deposit limit on culb99, the following rules apply:

• A reduction in your deposit limit takes effect immediately upon confirmation.
• An increase in your deposit limit is subject to a mandatory 7-day cooling-off period before it takes effect. This ensures that decisions made during a session in which emotions may be running high do not override your longer-term intentions.
• If you reach your deposit limit before the end of the period, the culb99 platform will prevent any further deposits until the limit period resets. You will receive a notification informing you that your limit has been reached.
• Deposit limits apply account-wide. They cannot be bypassed by switching payment methods or creating a secondary culb99 account. Creating multiple culb99 accounts to circumvent responsible gaming controls is a violation of culb99's Terms & Conditions.

Time-Out Feature

The culb99 time-out feature allows you to take a temporary break from the platform without permanently closing your account. A time-out is a good option if you feel that you are playing more than you would like to, or if you simply want space from gambling for a defined period.

Time-out options available on culb99 are:

• 24-hour time-out — ends automatically at the same time the following day (BST).
• 7-day time-out — a one-week break from all culb99 services.
• 14-day time-out — a two-week suspension of culb99 Login access and deposits.
• 30-day time-out — a full calendar month away from the culb99 platform.

During a time-out, your culb99 Login portal access is suspended, no deposits can be made via bKash, Nagad, or any other payment method, and you will not receive promotional communications from culb99. Any pending withdrawal requests will continue to be processed normally. The time-out cannot be reversed before it expires — this is by design, to give you a genuine break rather than a token one.

Self-Exclusion

Self-exclusion is a more serious and longer-term measure for players who believe that their gambling has become, or is at risk of becoming, a problem. When you self-exclude from culb99, your account is suspended for a minimum period of 6 months and you are blocked from re-registering on the culb99 platform during that period.

Self-exclusion options on culb99 are:

• 6-month self-exclusion
• 1-year self-exclusion
• 3-year self-exclusion
• Permanent self-exclusion — your account is closed and you agree not to create a new culb99 account.

Self-exclusion cannot be reversed before the chosen period expires. Any balance remaining in your account at the time of self-exclusion can be withdrawn — contact [email protected] to initiate a withdrawal. No new deposits can be accepted during the exclusion period. If you attempt to re-register during a self-exclusion period, culb99 will close the new account and return any deposited funds.

How to Activate Responsible Gaming Tools

Activating any responsible gaming tool on culb99 is straightforward. Follow the steps below:

• 1

  Log in to your culb99 account

  Use the culb99 Login portal to access your account. If you are unable to log in or need an emergency exclusion, skip to Step 4.

• 2

  Navigate to Account Settings

  From your account dashboard, select "Account Settings" and then choose the "Responsible Gaming" tab from the menu.

• 3

  Select your preferred tool

  Choose from deposit limits, loss limits, session reminders, time-out, or self-exclusion. Enter the desired parameters (amount in BDT, duration) and confirm your selection. Changes take effect immediately for restrictions; increases are subject to the 7-day cooling-off rule.

• 4

  Contact culb99 support directly

  If you cannot access your account or need an urgent restriction applied, email [email protected] with the subject line "Responsible Gaming Request". Our team will act on your request within one business hour and confirm the action by email.

• 5

  Receive confirmation

  culb99 will send a confirmation to the email address registered on your account once the responsible gaming tool has been activated. Keep this email for your records.

Getting Help — You Are Not Alone

If you feel that gambling on culb99 has stopped being a source of entertainment and has started to affect your finances, relationships, mental health, or daily life, please reach out. Asking for help is a sign of strength, not weakness, and culb99 will support you in accessing the right resources without judgement.

The culb99 support team is not a substitute for professional mental health or addiction counselling. However, we can help you activate account restrictions, process a self-exclusion request, and point you toward appropriate professional resources. All responsible gaming communications with the culb99 team are treated as strictly confidential and are handled separately from general customer service enquiries.