Important: This Privacy Policy forms part of the culb99 Terms & Conditions. By creating a culb99 account or using any part of the culb99 platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. This policy is written in English, which is the governing language for all culb99 legal documents.
How culb99 Handles Your Data
A quick summary of our core privacy commitments before you read the full policy below.
SSL-Encrypted Platform
Every culb99 Login session, deposit transaction, and account update is protected by SSL ( Secure Sockets Layer) encryption. Your personal data and financial details are never transmitted over unprotected connections.
No Data Selling
culb99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to deliver and improve the culb99 service.
Your Rights Respected
You have the right to access, correct, and request deletion of your personal data held by culb99. Submit a data request at any time by contacting our support team at [email protected].
Secure Payment Data
Payment details processed via bKash, Nagad, Rocket, and Upay are handled by those providers' own secure infrastructure. culb99 stores only a transaction reference, never your full mobile banking credentials.
Transparent Cookie Use
culb99 uses cookies to maintain your session, remember preferences, and analyse platform performance. No behavioural advertising cookies are placed without your awareness. Full details are in Section 8.
Defined Retention Periods
culb99 retains your personal data only for as long as is necessary to provide the service and meet legal obligations. Account data is not kept indefinitely after account closure. See Section 6 for full details.
1 Overview
culb99 ("culb99", "we", "us", "our") is the operator of the culb99 online casino and sports betting platform accessible at culb99.app. This Privacy Policy describes how culb99 collects, processes, stores, and protects personal data provided by users ("you", "your", "the Player") when accessing or using any part of the culb99 platform, including account registration, the culb99 Login portal, deposit and withdrawal services, casino games, sports betting markets, customer support channels, and promotional communications.
culb99 is committed to protecting the privacy of all players accessing the platform from Bangladesh, including users connecting from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. This policy is written in English and applies to all culb99 players regardless of the device or network used to access the platform.
By using the culb99 platform, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, you must not use the culb99 platform. To withdraw consent, you may request account closure by contacting [email protected].
2 Data We Collect
culb99 collects personal data that is necessary to operate the platform, verify player identity, process payments, and comply with applicable legal obligations. The categories of personal data culb99 may collect include the following:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport number | Required |
| Contact Data | Residential address in Bangladesh, mobile number, email address | Required |
| Account Credentials | culb99 Login username, hashed password, security questions | Required |
| Financial Data | Transaction history, deposit amounts (BDT), withdrawal requests, bKash/Nagad reference numbers | Required |
| Gaming Activity | Bet history, game sessions, win/loss records, bonus usage | Required |
| Technical Data | IP address, device type, browser, operating system, session duration | Automatic |
| Communications Data | Support chat logs, email correspondence, feedback submissions | As Provided |
| Verification Documents | Scanned copies of NID, passport, utility bill, mobile banking statement | KYC Required |
culb99 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If any such data is inadvertently included in a document you submit for verification purposes, it will be used solely to confirm your identity and will not be processed for any other purpose.
3 How We Collect Your Data
culb99 collects personal data through the following channels:
- Direct submission: Data you provide when registering a culb99 account, completing the culb99 Login form, submitting KYC verification documents, making a deposit or withdrawal request, or contacting customer support.
- Automated technical collection: Data collected automatically when you access the culb99 platform, including your IP address, device fingerprint, browser type, operating system, pages visited, time spent on each page, and session activity. This data is collected via server logs, cookies, and similar technologies as described in Section 8.
- Payment processors: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment partners when you complete a deposit or withdrawal. culb99 receives only a transaction reference and confirmation status — not your full mobile banking credentials or bank account number.
- Game providers: Session and outcome data from third-party game studios including Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt, and Spribe when you play games hosted on the culb99 Casino platform.
- Third-party verification services: culb99 may use identity verification and fraud detection partners to cross-check the accuracy of data you have provided during the registration or KYC process.
4 Why We Use Your Personal Data
culb99 processes your personal data only for specific, legitimate purposes. The primary purposes for which culb99 uses your data are set out below:
- Account management: To create, maintain, and secure your culb99 account, including processing culb99 Login requests and enabling account recovery.
- Identity and age verification: To confirm that you meet the 18+ age requirement and to verify your identity as required for KYC compliance before processing withdrawals above ৳10,000.
- Payment processing: To process deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks, and to maintain accurate financial records.
- Service delivery: To provide access to casino games, sports betting markets, live dealer tables, and all other culb99 platform features.
- Responsible gaming: To monitor gaming behaviour, enforce deposit limits and self-exclusion requests, and identify patterns that may indicate problem gambling in accordance with culb99's responsible gaming commitments.
- Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised culb99 Login attempts.
- Customer support: To respond to your enquiries, resolve disputes, and provide assistance through the culb99 support team.
- Communications: To send you transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about culb99 offers and events.
- Platform improvement: To analyse aggregated usage data and improve the performance, security, and user experience of the culb99 platform.
culb99 does not use your personal data for automated decision-making that produces significant legal or similarly impactful effects without human review. Fraud flags and account restrictions are reviewed by the culb99 compliance team before action is taken.
6 Data Retention
culb99 retains your personal data for the period necessary to fulfil the purposes outlined in this Privacy Policy and to comply with applicable legal and regulatory obligations. The following retention periods apply:
- Active account data: Retained for the duration of your culb99 account and for a minimum of 5 years following account closure, in line with financial record-keeping requirements.
- Transaction records: Financial transaction records including deposit and withdrawal history are retained for a minimum of 7 years from the date of the transaction.
- KYC documents: Identity verification documents are retained for a minimum of 5 years following account closure or the completion of the transaction for which verification was required.
- Support correspondence: Customer support chat logs and email records are retained for 2 years from the date of the interaction.
- Technical logs: Server access logs and session data are retained for up to 12 months for security and fraud investigation purposes.
After the applicable retention period has expired, personal data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for analytical purposes.
7 Data Security
culb99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
- SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the culb99 platform, including culb99 Login sessions and payment transactions.
- Encrypted storage of account passwords using industry-standard one-way hashing algorithms. culb99 does not store your password in plain text and cannot retrieve it.
- Access controls limiting culb99 employee access to personal data on a strict need-to-know basis. All culb99 staff with access to personal data are subject to confidentiality obligations.
- Regular security assessments and monitoring of the culb99 platform infrastructure to detect and respond to vulnerabilities.
- Secure data centres with physical access controls protecting servers on which culb99 player data is stored.
While culb99 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your culb99 Login credentials and for ensuring that your own device and network are secure.
If you suspect that your culb99 account has been accessed without your authorisation, contact culb99 support immediately at [email protected]. culb99 will investigate and take appropriate action to secure your account.
9 Your Data Rights
As a culb99 player, you have the following rights with respect to your personal data held by culb99. To exercise any of these rights, contact culb99 support at [email protected] with your account username and a description of your request. culb99 will acknowledge your request within 5 working days and respond substantively within 30 days.
- Right of access: You may request a copy of the personal data that culb99 holds about you, including your account details, transaction history, and gaming activity records.
- Right to rectification: If any personal data held by culb99 is inaccurate or incomplete, you may request that it be corrected. You may also update certain data directly within your culb99 account settings.
- Right to erasure: You may request that culb99 delete your personal data. culb99 will comply with erasure requests subject to its legal obligations to retain certain data — particularly financial transaction records — for the periods specified in Section 6.
- Right to restrict processing: You may request that culb99 limit the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
- Right to data portability: You may request that culb99 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
- Right to withdraw consent: Where culb99 processes your personal data on the basis of your consent (for example, for promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
- Right to object to marketing: You may opt out of receiving promotional communications from culb99 at any time by contacting [email protected] or using the unsubscribe mechanism in any marketing email you receive from culb99.
10 Minors and Age Verification
The culb99 platform is strictly for adults aged 18 and above. culb99 does not knowingly collect personal data from individuals under the age of 18. Age verification is conducted as part of the culb99 account registration process and at the KYC stage for withdrawals. Players must be 18 years or older to access any culb99 service, including the culb99 Casino section and all sports betting markets.
If culb99 discovers or has reason to believe that personal data has been collected from a person under the age of 18, the relevant account will be closed immediately, all balances will be suspended pending review, and the data will be securely deleted in accordance with culb99's data retention policy. Parents or guardians who believe a minor has registered a culb99 account should contact [email protected] without delay.
18+ strictly enforced. culb99 uses age verification procedures at account registration and during the KYC process. If you are under 18, you must not register a culb99 account or attempt to use the culb99 Login portal.
11 Third-Party Services and Links
The culb99 platform integrates third-party services including game studios (Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt, Spribe), payment processors (bKash, Nagad, Rocket, Upay), and KYC verification providers. These third parties operate under their own privacy policies, which culb99 does not control. culb99 recommends that you review the privacy policies of any third-party service you interact with in connection with your culb99 account.
culb99 is not responsible for the privacy practices, content, or security of any third-party services. The integration of a third-party provider into the culb99 platform does not constitute an endorsement of that provider's data practices beyond what is necessary for culb99 to deliver its services to players in Bangladesh.
12 Changes to This Privacy Policy
culb99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, platform features, or data processing practices. When material changes are made, culb99 will notify registered players via the email address associated with their culb99 account or via a prominent notice on the culb99 platform. The date of the most recent update is displayed in the Hero section at the top of this page.
Your continued use of the culb99 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the updated Privacy Policy, you must cease using the culb99 platform and may request account closure in accordance with the culb99 Terms & Conditions.
13 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way culb99 handles your personal data, please contact the culb99 support team using the details below. culb99 aims to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 5 working days, in Bangladesh Standard Time (BST, UTC+6).
Privacy enquiries: [email protected] — available 24 hours a day, 7 days a week. Please include your culb99 account username and a brief description of your request to help us respond efficiently.
For requests relating to data access, rectification, erasure, or portability as described in Section 9, please include "Data Rights Request" in the subject line of your email to [email protected]. culb99 will verify your identity before processing any data rights request to ensure that personal data is not disclosed to unauthorised individuals.